Shipping, Exchanges & Returns
Please allow the Bright Stone staff 24-48 hours to get your order packaged and ready to go. We try our best to get orders fulfilled quickly, and ready to send out.
Shipping costs are based on weight and the location being sent to. We use USPS primarily for shipping, but from time to time, we offer other carriers. We try to keep costs low for our customers, and domestic shipping in the US usually averages 2-3 days.
Our Return Policy:
We offer returns for full the full purchase price of the item (minus shipping costs). We accept returns up to 30 days after received. Please make sure all returned items are in the same condition as when purchased. We cannot accept washed or worn garments, or used merchandise. All items must have original tags and materials included (for limited items, please return Certificate of Authenticity as well). We do not cover shipping costs when returning an item unless it is faulty in some way.
Please email us prior to making a return so we can keep a look out for it in the mail. Any faulty or missing items must be reported to us right away.
If an item doesn't fit, or you're wanting a different colorway or type, please email us right away to get your exchange started. We'll see what we have in stock and what we can exchange. Our stock is constantly fluctuating, and the item you may want could be out of stock. So please don't send your item back until we can check.
We offer world-wide shipping for most countries. We try to keep shipping costs as low as possible for our international customers, but usually they do cost a good chunk more.
Also, please be aware that there may be an additional import tax charged on items valued over $25 when delivering outside of the US. Customs may also hold your order longer than the estimated delivery times. International delivery times can take up to 14 business days or longer depending on location. If after 21 days your package still has yet to arrive, please call your local post office and email us with your order number and details. If your tracking number shows your package had been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
Unfortunately we are not able to ship to the United Arab Emirates, Saudi Arabia, Egypt, Morocco, Jordan, Israel or Indonesia.Contact Info:
When emailing about an order, please include full name, address and order number. Message us using the contact form here.
3359 Pegasus Drive 206
Bakersfield, Ca. 93308